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Improving Water Utility Services Through Delegated Management

Keeping in mind the difficulties of providing water services to a growing population, the water utilities' partnership and small scale service providers are assuming an increasing importance.

This white paper focuses on the delegated management approach as a type of partnership to improve services for the urban poor, based on a case study in Kenya, which is similar to an experiment in Bangladesh and the Philippines.

The model improves the technical and financial performance of water utilities through outsourcing of distribution and customer care to private operators, allowing the water utility to focus on the supply of quality potable water.

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