GE's Water & Process Technologies seeks to expand digital capabilities


GE’s Water & Process Technologies has entered into cooperation agreements with two water analytics and technology firms - WaterSmart Software and Smart Earth Technologies (SET) - to enhance digital capabilities in water distribution and management.

Under these agreements, the firm's InSight asset performance management (APM) platform will boost the water utility's efficiencies as well as improve consumer engagement through development of applications.

GE’s Water & Process Technologies chief marketing officer Ralph Exton said: “Using data, remote control and analytics, we are working to transform the way water utilities operate, helping them run more efficiently while also improving the service and value they provide to consumers.

“Working with WaterSmart and SET, we will bring together their deep domain expertise and analytics technologies in unique ways to address these needs and add new value streams for water utilities.”

Applications such as digital consumer communication and engagement tools are being developed jointly by the firms.

The joint applications being developed include digital consumer communication and engagement tools that deliver billing information, leak identification, remote valve control, resolution notifications and deep insights into water usage.

This information will make it easier for consumers to understand their water consumption habits, save money and protect their property from costly water damage.

For utilities, these customer self-service applications will cut down the cost to service consumer accounts by proactively addressing customer concerns, minimising the need for on-site visits and improving payment performance.

GE claimed that its Water & Process Technologies  is helping to shape the future of the water industry by creating a more connected and informed environment for municipalities and utilities.

The consumer application development initiative adds to Water & Process Technologies' suite of software proof of concepts currently under development.

Earlier announced proof of concepts include a pipeline health solution with American Water and a storm and sewer overflows solution with MWH Global.


Image: GE’s Water & Process Technologies enhances digital capabilities. Photo: courtesy of GE.