Hillsborough chooses FATHOM water management software to improve customer service


FATHOM, a software-as-a-service (SaaS) provider for water utilities, has been contracted by the town of Hillsborough, North Carolina, to provide the FATHOM advanced suite of integrated utility services.

This partnership will consolidate all the water management technologies onto one platform and help the town offer better customer service, fully optimise operations and recover revenue.

This new platform will also offer customers with access to real-time consumption data and improve the customer experience.

Hillsborough is the first in the state to implement the FATHOM Smart Grid for Water.

Located centrally in Orange County, the town developed a 20-year plan with the county in 2006 to meet the needs of a growing population.

FATHOM CEO Trevor Hill said:  “Utilities today need solutions that are proven, low-risk and can easily scale to match population growth.

“We designed FATHOM to focus on key data, including water flow and consumption data, ensuring that every customer is accounted for and billed correctly. Our consolidated platform will enable Hillsborough to use this data to better understand what’s happening on the ground while providing superior customer service.”

The deal covers FATHOM’s end-to-end Customer Information System (CIS), including utility billing and revenue management services, along with FATHOM Meter Data Management (MDM) software and the ability to support an Advanced Metering Infrastructure (AMI).