Scottish Water selects Esri UK's enterprise platform


Scottish Water has selected Esri UK's ArcGIS enterprise platform to expand and improve how geographic data is used to help meet its long-term strategic goals as well as generate efficiency savings.

ArcGIS will help to boost the quality of asset data, network modelling and risk analysis in addition to enabling new ways of working in the field.

Replacing a legacy system, ArcGIS will consolidate all users onto a single platform, accelerate the introduction of GIS services and boost collaboration across Scottish Water’s strategy, planning, investment and customer service delivery teams.

Esri UK secured the contract following an open tender involving 20 vendors.

Phase one of the new project will go live in spring 2017.

Scottish Water head of asset intelligence Robert Murray said: “GIS is core to our business and sits at the very heart of how we manage our vast water and wastewater network, but there’s so much more that can be achieved with it.

“Esri’s ArcGIS platform will help us to deliver improved levels of service to our customers. By driving more value out of our GIS across the company, it will help us to keep the cycle running smoothly while we keep customer prices low. Esri UK was a perfect match for our ambitions due to its utility expertise and exciting pipeline of innovative future developments.”

Operational dashboards created with ArcGIS will enable Scottish Water to examine its network alongside other data layers, such as assets inspections, water quality testing, customer contact and complaints or work orders, placing them all in geographical context and offering a better picture across the network.

Among the future projects to be included are integrating video from drone surveys into the GIS and automating the analysis of footage to identify features, thereby helping to improve the efficiency of asset investigations and the reliability and resilience of the network.

Online maps will also boost how customers interact with Scottish Water by introducing self-serve applications.

Scottish Water IT partnership management head Nisarg Hirani said: “We selected Esri’s ArcGIS platform as it represented the best value for money and was most closely aligned with our business strategy. The company’s proven track record in utilities and market share gave us the confidence its platform would help de-risk our IT estate, while its dedication to GIS and the development of truly innovative solutions was also very impressive.”

Esri UK head of utilities Kevin Doughty said: “Pioneering organisations like Scottish Water are driving increased business value from GIS by making it more available to staff right across the company. New GIS applications are helping to make people’s jobs easier, reveal new insights and introduce more efficient processes. Esri UK is proud to be helping Scottish Water deliver a prestige service that customers across the country can rely on.”