Metro Water Services selects Harris Utilities’ meter data management solution

The Metropolitan Government of Nashville and Davidson County department Metro Water Services (MWS) has selected Harris Utilities’ meter data management (MDM) solution, MeterSense, to automate routine processes, improve customer service and draw new insight from meter interval data.

MWS provides water, wastewater treatment and stormwater management services across more than 182,000m to consumers in Davidson County and parts of Rutherford and Williamson Counties.

The utility swapped its conventional meters with automated meter reading (AMR) technology to reduce operational costs and consumer rates and selected Sensus’ FlexNet advanced metering technology.

In order to operate the huge data from the advanced meters, the company selected Harris Utilities’ MeterSense to read the meters more accurately.

MeterSense features deeper grid intelligence, delivers bills based on accurate and current data, provides real-time consumption data to consumers.

The solution also quickly responds to service requests, identifies system leaks and reduces other unaccounted water consumption incidents.

In addition, MeterSense can automate account activation and de-activation processes.

MeterSense can be integrated easily with Sensus’ FlexNet metering technology and customer information system enQuesta 4 installed at MWS.

Harris Utilities SmartWorks executive vice-president Norm Daigle said Metro Water Services understands the benefits of MeterSense.

"Although the utility has made great strides in automating routine functions via its new metering technologies, MeterSense will take things even further," Daigle added.

"It will enable MWS to derive even more intelligence from its interval meter data and therefore make better informed decisions about resource allocation, infrastructure investments and rate changes."

The systems are expected to go live in 2014.

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Image: The Metro Water Services has selected Harris Utilities’ meter data management solution to improve its customer services. Photo: Courtesy of Andrevruas.