EDAMS-B&CI is a fully functional consolidated commercial management system specifically designed to cater to the unique requirements of Utilities and Municipalities. Modules include:
Commercial Database
- Data Structure: Dedicated data structure specifically for Utilities. Elements include Meters, Connections, Customers, Tenants and Owners.
- Data Integrity: Enforces data integrity through the nature of the relations between the data elements
- User definable flexible Tariff structures for all possible services and chargeable activities
- Mapping, conversion and importing of legacy data with generation of commercial data discrepancies
Customer Services
- Enquiries & complaints; Statement imaging; Reports
- Users can create new applications or workflows and modify the processing of application processes as required
- Process and trace Applications, Complaints, Notices
- Create and monitor action requests
- Financial transactions, including adjustments to customer balances (Journals, credits, debits)
- Creates, issues and monitors customer services and meter maintenance requests arising
- Scheduling of staff for a specific task; instruction can be sent with SMS
- Basic warehousing system
- Fully web-enabled and user-customisable
Customers Web Portal
A web gate to customers from a PC, tablet or smartphone. Customers will be able to:
- Enquire their customer account, transactions, readings, statement and other information
- Re-print previous statement or other reports
- Submit a Customer application or complaint and view the progress of it
- Upload any needed supporting documents.
- Have interactive communication with Utility staff
- Make online payments of their bills
Metering
- Meter readings and walk route management;
- Identifies problematic meters and connections
- Generates requests for maintenance
- Interface to Hand Held Meter reading and spot Billing devices
Employees Web Portal
Enables online retrieving and updating of requests by employees while on the field with the use of a tablet for:
- Debt Management disconnections/reconnections
- Investigation of a complaint
- Taking a final/initial reading for a change of tenancy, voluntary disconnection/reconnection
- Install/Remove/Replace meter and record reading
Billing
- Manages consumption data and generates charges
- Automated calculation of estimates and transaction lists with rollback facilities
- Invoicing, statement production
Revenue Collection
- Online enquiries with flexible receipting and reconciliation options
- Multiple security levels and audit trails
- Payment by Customer through multiple options including payment (a) at cashier, (b) through the internet, (c) through banks, (d) using mobile phones, (e) through collectors
- Walk route management for revenue collectors and statement delivery
Debt Management
- Flexible control and management of outstanding debts via reminders, disconnections/reconnections, summons or bad debts
- Facility to create payment agreements
Management Reporting
- User-defined management and operational reports with over 200 standard reports; Using different tools such as Crystal Reports, Thematic Maps, Pies, Queries.
Pricing/ Tariff Analysis
- Sensitivity analysis, projection of consumption & revenues, elasticity analysis;
- Used for revenue scenario planning and enforcing policy
Commercial Data Evaluation
- Conversion of Billing data – can be used for any Billing system
- Correction of abnormal meter readings
- Produces lists of (a) Consumer problems (consumer type, no location), (b) Meter problems (unmetered, stuck, slow, wrong size, old), (c) Meter reading problems
- Calculates demand per connection and average demand per consumption category
Commercial Data Validation
- Matches field survey and updates billing database
- Supports field-validation surveys
