Philippines-based water services utility Manila Water Company has selected Latin American consulting and technology firm Indra to manage commercial water processes in its service areas.
Under the three year contract, valued at €4.8m ($6.4m), Indra will manage commercial activities of Manila Water Company, including metre reading, bill reviewing and collection, and printing of bills in situ.
Manila Water serves the eastern zone of Metro Manila, covering 23 municipalities and serving over a million customers.
Indra will also be responsible to manage the resources and personnel, who handle the daily metre reading, bill presenting activities, IT applications, and business processes to improve Manila Water's operational efficiency.
Manila Water will use Indra's technology to better manage and have greater control on its service quality, make better forecasts, reduce operation costs, and include modern technological solutions for meter reading and bill collection processes.
Indra's system will also include tools to detect, respond and prevent fraud; analyse irregular activities in metre readings and to bill customers correctly.
Manila Water will also benefit from Indra's solutions to achieve higher efficiency in management of commercial services and optimisation of its operations and operational resources, thereby increasing profitability.
Indra was earlier selected by water services company Maynilad in 2010, to manage the western zone of Manila Metro and manage the commercial processes, under a $9.4m contract.
Image: Indra to manage resources and personnel handling daily metre reading and bill collection of Manila Water Company in Philippines. Photo: Courtesy of Ildar Sagdejev.